Information and Communication Technologies in Tourism 2010 by Ulrike Gretzel, Rob Law, Matthias Fuchs

By Ulrike Gretzel, Rob Law, Matthias Fuchs

The papers during this quantity handle advances in cellular tourism prone, on-line vacation spot advertising, GPS-based monitoring of vacationer behaviors, selection aid instruments, web design and assessment, on-line go back and forth distribution, ICT adoption in tourism and hospitality companies, digital reviews, on-line info seek, internet 2.0, social media advertising and marketing, and the function of ICTs in sustainable tourism improvement. the quantity indicates a excessive range in disciplinary methods and methodologies used to discover the intersection of tourism and know-how. hence, the incorporated papers will be of curiosity to readers with various backgrounds.

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Treadmill unit) Television interface enabling express folio review, account settlement, and checkout The Cobanoglu (2001) study included technology amenities in hotel selection and revealed automated devices and services were significant determinants, especially by business travelers. Verma et al. (2002) investigated the value drivers for hotel selection among leisure and business travelers. Hotel amenities, type/location, price, loyalty programs, eating options, office/technology options and customization were named among those factors.

Otherwise, failure to consider the time variable can threaten the external validity of the study. Future studies can be conducted to assess the importance of different technology amenities for hotel selection and performance of those technologies as perceived by hotel guests. The results of the studies can be beneficial for hotel managers to develop a strategy of technology adoption and development. However, it is important to note that findings should be evaluated by each particular hotel to better meet the demands and expectations of its customers.

24 24 Herold Austria (2009). 2009). ; Howcroft, B. & Drake, L. (1997). The use of data envelopment analysis to monitor hotel productivity. Progress in Tourism and Hospitality Research 3(2): 119-127. , Chu, S. & Xu, J. (2006). Efficiency, effectiveness and productivity of marketing in services. European Journal of Operational Research, 170: 265-276. H. & Law, R. (2008). An empirical examination of the acceptance behaviour of hotel front office systems, Tourism Management 29(3): 500-513. Klein, S.

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